Refund & Return Policy

Overview

At Printmade, we are committed to providing high-quality, customized printing solutions. We understand that sometimes things don’t go as planned, and we’re here to help with a fair and straightforward policy to address your concerns.

Cancellations and Change of Mind

• Cancellations: You may cancel your order within 2 hours of placement. After this window, we begin production to ensure timely delivery. Please contact us immediately at support@printmadehq.com (mailto:support@printmadehq.com) for cancellations.
• Change of Mind: As our products are custom-made, cancellations due to a change of mind are not eligible for refunds after the 2-hour cancellation window.

Returns

We accept return requests within 2 days of receiving your order for items with print quality or adherence issues. Please email us at support@printmadehq.com (mailto:support@printmadehq.com) with your order details and a description of the issue.

Important Notes on Returns:

• Customers are responsible for return shipping costs, which are non-refundable.
• To minimize issues, follow our file upload recommendations for the best print results and our application instructions for optimal transfer results. View Application Instructions (https://#).

Refunds

Our refund policy ensures fairness and clarity. Below are the key situations where refunds may apply:

When Refunds Are Available:

• Defective or Incorrect Products: If there’s a defect in the print or an error on our part, we’ll resolve it promptly.
• Order Not Received: If your package is lost during transit and cannot be located, we’ll work with you to find a solution.
• Significant Quality Issues: If the product quality does not meet our standards (e.g., adherence issues), we’ll review your case.

When Refunds Are Not Available:

• Change of Mind: Refunds are not offered for cancellations after the 2-hour window or for personal preference changes.
• Incorrect Shipping Address: Orders shipped to an address you provided incorrectly cannot be refunded or replaced.
• Customer Errors: Refunds are not available for issues caused by low-resolution images, poor-quality files, or misuse of the transfers.

Refund Process

1. Contact Us Promptly:
   Email support@printmadehq.com (mailto:support@printmadehq.com) within 2 days of receiving your order. Include your order number and a clear description of the issue.
2. Provide Evidence:
   Attach photos or videos that highlight the problem to help us assess your request.
3. Review and Resolution:
   • Our team will evaluate your case and discuss potential solutions with you.
   • If approved, we’ll offer one of the following resolutions:

Refund Resolution Options:

• Full Refund: Issued for significant defects or unresolvable issues.
• Partial Refund: Provided for minor issues that don’t severely impact the product’s usability.
• Complimentary Re-Print: We’ll re-print your order at no additional cost for defects or errors.
• Alternative Compensation: Other resolutions tailored to ensure your satisfaction.

Exchanges

At Printmade, we do not offer exchanges due to the customized nature of our products. Each item is made to order, specifically for you, and cannot be resold or repurposed.

If you experience issues with your order, such as defects or errors in printing, please refer to our Returns or Refunds sections for assistance. We’re here to help ensure your satisfaction with your purchase.

Frequently Asked Questions

1. What qualifies for a return or refund?
   Issues related to print quality or adherence are eligible for review. Refunds are not available for customer errors, such as uploading low-resolution files.
2. What if I provided the wrong address?
   Unfortunately, orders sent to an incorrect address provided by the customer are not eligible for refunds or replacements.
3. Can I return an item if I change my mind?
   Due to the customized nature of our products, returns for a change of mind are not accepted.
4. What if my order arrives damaged?
   If your order is damaged during shipping, contact us within 2 days of receipt at support@printmadehq.com (mailto:support@printmadehq.com) with photos of the damaged item and packaging. We’ll evaluate the issue and provide a solution.
5. Can I make changes to my order after it's been placed?
   Changes can only be made within the first 2 hours after placing your order. After this time, production begins, and no modifications can be accommodated.
6. What file quality is required for the best printing results?
   We recommend uploading images with a resolution of at least 300 dpi. Low-resolution files may lead to poor print quality, and we are not responsible for issues caused by unsuitable files.
7. What if I make a mistake applying the transfer?
   We are not responsible for application errors. For the best results, follow our detailed application instructions carefully. If you have any questions, reach out to us before starting the process.
8. What should I do if my package is lost or delayed?
   We are not responsible for lost or delayed packages, but we’re happy to help you locate your order or assist in filing a claim with the shipping carrier.
9. Can I return or exchange a product for a different size or design?
   Unfortunately, due to the custom nature of our products, we do not offer exchanges or returns for preferences like size or design changes.
10. Why can’t I return customized items?
    Customized items are created specifically for you and cannot be resold. This ensures every customer receives a unique product tailored to their order.

Contact Us

We appreciate your understanding and cooperation. For further assistance, feel free to reach out to our support team at support@printmadehq.com (mailto:support@printmadehq.com). Your satisfaction is our priority!